All major operating systems today support voice services in one form or another - the MKAS Unified Communications platform takes advantage of that and turns mobile phones, laptops, tablets, and PCs into phone clients that users can use for their everyday communication needs.
Interoperability is no problem as both the client and the server come from MKAS. The UC softphones can be used in parallel to physical devices such as desktop phones and DECT handsets, giving users more choice of how they would like to use their extension.
All UC client applications are available to all extension holders with no charge - making it even easier to roll-out in your organisation, even if employees use their own devices.
Data like call records, text messages, and address book entries are not stored on the client device at all and should a user banned access from their account, all their data remains in your domain.
Web Browser
Users can use the UC platform through any HTML5 compliant modern browser. This avoids the need to install any applications.
Users can use the browser not only to make and receive calls and text like in the Windows app, they can also use this app to change settings, schedule conference calls, or set the buttons of their phones.
If users use Google email accounts and the domain has been enabled to allow the Google login, users can login without a password.
To login to the web client, visit https://[yourdomain].unifiedcomms.net.au and login with your extension details.
PC / Laptop (Windows)
The Microsoft Windows client is a standalone version of the user front end.
It runs the web front end as an application, so that it can be automatically started after logging in and continues running while the user is logged in.
Because it is based on the web front end, it comes with all the features of the front end - including making and receiving phone calls, putting calls on hold, and transferring calls. The desktop client is the ideal application for front desk and call center agents that have to deal with a lot of calls during the day - especially when using a good headset, voice quality can be as good or even better compared to a desktop phone.
The Windows app is the best choice for messaging. If your domain is set up to send and receive SMS and MMS messages, then this client makes it very efficient to communicate with clients. If needed, users can switch between voice and text while maintaining communication history with the clients.
Our Windows client is created and maintained by Vodia Networks. To find the app manually, please search for Vodia Phone in the Microsoft Store.
Android
The Android client is available from the Google play store.
It runs on all major Android systems and supports calling, putting calls on hold and transferring calls. Users can text from the Android app. This is useful in environments where employees act as agents, for example in real estate companies or restaurants. The conversation can be continued with another account, for example if the shift is over and somebody else can serve customers.
Users can set basic settings through the app. They can set their do-not-disturb status. By default, MKAS provides the interface to the Google push server that will wake the app up in the case of an incoming call.
Logging in is simple as pairing is done through QR codes. Users can scan their unique QR code either from their welcome email, or from within the web interface.
Our Android client is created and maintained by Vodia Networks. To find the app manually, please search for Vodia Phone in Google Play.
iOS
The iOS app runs the UC soft phone on Apple mobile devices (iPhone and iPad).
The app shows the extensions of the domain, their DND status and if they are in a call (this is called presence information). Users can change their own DND status and control some basic settings like how to sort the extension list from the app.
The app provides basic calling features, including entering DTMF codes and muting the microphone (for example, in conference calls). Users can use the local address book of the phone to dial numbers. Call history is visible in the app and users can mark records as invisible if needed.
MKA UC sends a push notification through either a MKAS-provided default server or a custom server to the Apple server. This makes sure that users can receive phone calls even if the app was not used for a long time, without consuming battery power.
Like with the Android app, pairing is done using the camera of the client device. This makes sure that the necessary credentials are passed in an easy and secure way.
Our iOS client is created and maintained by Vodia Networks. To find the app manually, please search for Vodia Phone in the App Store.
